Clover FAQ
What is Tasty Alerts?
Tasty Alerts is an online ordering platform for restaurants which allows you to receive online orders from your customers directly from your existing website, facebook page, iPhone and android apps.
How do I get notified of a new order?
Tasty Alerts uses Voice/Email/Fax/SMS/Push notifications to inform your restaurant of a new order. You choose which combination of alerts you want to receive. The most basic method is an automated phone call to your restaurant staff, along with a text notification to your manager for accountability. We can also email and/or fax the order to the restaurant.
Do online orders appear on my Clover Station?
Yes. All online orders are automatically created on your Clover account. Simply go into the ORDERS app to print the order receipt.
How do I get paid for online orders?
You can setup your Online Ordering to accept Cash or Credit Card. Cash orders remain open and paid upon pick up or when cash is received. Credit Card orders are paid directly online and require a separate Gateway setup. Contact us for more information at info@tastyalerts.com or call us 786-230-8532.
Will I receive an iPhone and Android app, and what does it do?
Yes, every Tasty Alerts subscriber will have their own restaurant app on the Apple App store and Google Play store. Your app will allow your customers to browse through your menu and place orders for pick up or delivery.
What is the process for getting my iPhone and Android apps?
Your apps are custom built immediately after you complete the sign up process on your Tasty Alerts app. Your Android app will be available on the Google Play store within approximately 2-3 days. Your iPhone app will be available within approximately 12-14 days. These availability times may vary due to Apple and Google’s mobile app market approval process. Once your Apps are approved and become available, you will be notified via email so you can start promoting it.
Will my mobile app support Push Notifications?
Yes, you will be able to send instant push messages to your customers. This is a quick way to keep customers coming back.
How does Tasty Alerts integrate with my website?
Tasty Alerts integrates seamlessly into your existing website. Simply provide us with login credentials and our website engineers will integrate your online ordering page directly into your existing website. Your customers never leave your website and your branding and image are maintained throughout the ordering process.
I don’t have a website, can you help me build one?
Yes, we have our own web design department specifically dedicated to building beautiful and effective websites. Contact us for more information or a quote at info@tastyalerts.com, or call us at 786-230-8532. There is no extra cost to setup a 1 page online ordering landing page.
How quickly will I be able to start taking orders online?
You will be able to start taking orders almost within 24-48 hours from your website or landing page. After you install the Tasty Alerts app on Clover, all your menu information is immediately transferred to Tasty Alerts. All that is left to do is integrate the online ordering into your website, facebook, and create your apps.
How do I start taking orders online with Tasty Alerts?
Log in to your Clover account from the web or your Clover Station, then open the App Marketplace. Locate the Tasty Alerts App and click to install the application. Once installed, open the application and follow the step by step instructions to setup your account. Once you’ve completed the setup, one of our clover specialist will contact you to help you setup your online store on your website, facebook, iPhone and Android apps. You should be up and running within a few days.
What happens if I uninstall Tasty Alerts?
If you decide to uninstall Tasty Alerts from your Clover Station, your service will continue to run until the end of your subscription month. Immediately after, your online store will become inactive and unable to take orders online.
I’ve installed Tasty Alerts on my Clover Station, now what?
1. Open the Tasty Alerts application and complete the setup process.
2. Make sure to provide us the best way to reach you on Step 3 of the setup.
3. Once completed, gather the following information to provide us to complete setup.
a. Get the login and password to your website hosting provider. If you use WordPress, Joomla or a similar web content management system, gather that login info as well.
b. Your restaurant name will be used as the name for your iPhone and Android apps. Let us know if you want to use a different name.
c. Visit http://www.clover.com and login to your web panel. Generate an API Token that will be used to receive orders from your apps. See instructions here: https://tastyalerts.com/clover-api-token/
d. If you have a Facebook Page, make fb@crmboost.com and administrator for your page.
4. Once all information has been provided to us, we will proceed to provision your online ordering platform.
5. Once everything is ready, we will schedule to provide you with a quick training and new order walk through.
Do you offer training on Tasty Alerts?
Yes. Your subscription includes training over the phone and questions about processing your orders. Support is limited to Tasty Alerts’ app. Any questions related to your Clover Station should be directed at Clover Support.
How come I see a PICK UP and DELIVERY option in my register?
Tasty Alerts automatically creates 2 new order types in your Clover Station. These are used to identify your web orders as PICK UP or DELIVERY. You may also use these order types for orders over the phone. Please do not delete these order types from your Clover setup.
How come there’s an employee called WEB ORDER?
Tasty Alerts generates a new employee called WEB ORDER to help you filter and keep track of orders coming in from the web. Do not delete this user.
Can I access Tasty Alerts while away from the restaurant?
Yes. You can login to http://www.clover.com and access the Tasty Alerts app directly from any web browser.
How do I access the Tasty Alerts CRM?
Visit https://www.tastyalerts.com and Login to the Admin Panel. Your login credentials will be your email and password provided on sign up.
What can I do on the Admin Panel?
Our Tasty Alerts Admin Panel is your CRM tool for managing your customer database, customer feedback, and sales analytics. You can also send out Push Notifications and create and schedule Email Campaigns.
If you have additional questions please contact us at support@tastyalerts.com or call us at 786-230-8532 ext. 101.